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    Privacy policy

     

    Last Updated: October 3, 2025

    Your Privacy Matters to Us.

    A. THE SCOPE

    Safeguarding your personal information is integral to our operations. To deliver a customized experience, we adhere to the data protection laws applicable in your country of residence. This commitment aligns with the consumer laws of your habitual residence, ensuring that we not only meet but exceed your expectations concerning the protection of your personal information.

    B. SPECIFIC TERMS ACCORDING TO THE COUNTRY OF RESIDENCE

    We comply with applicable data protection and privacy laws in your country of residence. These laws guide how we collect, use, and store your data, ensuring full transparency and accountability.

    C. COLLECTION AND USAGE OF PERSONAL INFORMATION

    Galtic, represented by its parent company Galtic Private Limited, is the entity responsible for collecting and processing your personal information. We decide why and how your information is collected and used.

    D. THE PURPOSE BEHIND COLLECTING PERSONAL INFORMATION

    We collect your personal information to:

    • Provide and improve our services.
    • Personalize your experience.
    • Maintain your Galtic profile.
    • Offer personalized customer service.
    • Understand our consumer base and communicate relevant information.
      Additionally, we may use your data for marketing purposes with your consent.

    E. TYPES OF PERSONAL INFORMATION COLLECTED

    The types of personal information we collect include but are not limited to:
    Name, contact details, payment information, purchase history, user-generated content, location, address, preferences, etc.

    F. CIRCUMSTANCES UNDER WHICH PERSONAL INFORMATION IS COLLECTED

    When you engage with us, whether online or in person, you may disclose your personal information in the following situations:

    1. Purchase or Subscription: When you buy a product or subscribe to a service.
    2. Profile Creation and Loyalty Programs: When you create a Galtic profile, participate in our loyalty scheme, or join a reward program.
    3. Newsletter Subscription: When you subscribe to our newsletter.
    4. Interactions and Advice: When you engage with us via our website, social media, chat, phone, or events.
    5. Browsing Activity: When you browse our website or other online platforms.
    6. Personal Shopper or Agent Interaction: When someone acts on your behalf for purchases.
    7. Information Shared by Approved Partners: When data is shared with us by authorized partners, with your consent.

    G. METHODS EMPLOYED FOR DATA COLLECTION

    Your personal information is collected through direct interactions, automated technologies (cookies), and third-party sources when permitted by law. Information may also be gathered through in-store interactions, customer service calls, emails, chats, or text messages. We may additionally enhance this data with verified third-party sources to better serve you.

    H. EXTERNAL SOURCES OF INFORMATION

    We primarily collect information directly from you, but may occasionally receive information from third-party sources when permitted by law or with your consent. These may include:
    Retailers, distributors, social media platforms, event partners, affiliates, advertising companies, technology partners, and consumer reporting companies.

    I. GUIDANCE ON WHEN SHARING YOUR INFORMATION WITH US

    Some personal information is mandatory for certain services. You may choose not to provide specific details, but this could limit your access to certain services. All mandatory information will be clearly indicated.

    J. RETENTION PERIOD FOR DIFFERENT TYPES OF PERSONAL INFORMATION

    We retain personal information only as long as necessary for business or legal purposes:

    • 6 Years: Customer profiles, communications, and newsletter subscriptions.
    • 30 Days: Customer support call recordings.

    After the retention period, data is securely deleted or destroyed. Extended retention may occur if required by law or for legitimate business needs.

    K. SECURITY MEASURES TO SAFEGUARD PERSONAL INFORMATION

    We implement robust security measures including encryption, restricted access, and regular assessments to prevent loss, misuse, or unauthorized access.
    While no system is entirely immune, we recommend you also secure your devices and connections. Galtic cannot be held responsible for security breaches beyond its reasonable control.

    L. LOCATIONS WHERE PERSONAL INFORMATION IS STORED AND PROCESSED

    Your data may be transferred or stored on servers outside your country of residence. By using our services, you consent to such transfers in accordance with applicable data protection standards.

    M. SHARING AND DISCLOSURE OF YOUR INFORMATION

    We may share your personal information with:

    1. Approved Partners Acting as Service Providers:
      Retailers, delivery providers, marketing agencies, IT service providers, auditors, and professional firms who support our operations.
    2. Approved Partners Acting on Their Own Account:
      Independent retailers, social networks, or franchisees operating under the Galtic name, governed by their own privacy policies.
    3. Business Transfers:
      In case of mergers or acquisitions, we may share relevant information with potential buyers under legal safeguards.
    4. Law Enforcement and Legal Authorities:
      To comply with laws or defend our legal rights.
    5. At Your Request or for Legitimate Interest:
      With your consent or where legally justified.

    N. AGE RESTRICTIONS TO USE THE PLATFORM

    By creating a Galtic profile or making a purchase, you confirm that you have reached the age of consent in your country. If not, a parent or guardian’s consent is required. Any information collected from minors without consent will be promptly deleted.

    O. RIGHTS OF USERS CONCERNING THEIR PERSONAL INFORMATION

    Subject to applicable law, you may exercise the following rights:

    1. Access, Rectification, and Erasure: View, correct, or delete your data.
    2. Withdraw Consent: Stop data processing based on prior consent.
    3. Restriction of Processing: Limit use of your data in certain situations.
    4. Object to Processing: Refuse processing based on legitimate interests or direct marketing.
    5. Deceased Person Rights: Representatives may request access as per local law.
    6. Lodge a Complaint: File a complaint with your local data authority if you believe your rights are infringed.

    P. UPDATING THE PRIVACY POLICY

    We may update this policy periodically. The latest version will always be available on our website. If significant changes are made, you will be notified directly or prompted for renewed consent when required.

    Q. USE OF COOKIES AND SIMILAR TECHNOLOGIES

    We use cookies to personalize your experience, analyze traffic, and support social media and advertising features. You can adjust your cookie preferences anytime through our “Cookie Settings” section on every page.

    R. CONTACT US FOR ANY QUERIES RELATED TO PRIVACY POLICY

    If you have any questions about this Privacy Policy or our data handling practices, please contact us:
    📩 Email: contact@galtic.in

    This Privacy Policy governs the handling of your personal information by Galtic Private Limited. It applies to all instances where we collect, store, or process your data in physical or digital form. It does not cover products, services, or platforms operated independently by other entities such as licensees, franchisees, or social media partners. For these, please refer to their respective privacy policies.